Beyond the Screen: Master Cross-Functional Collaboration and Alignment
Great UX goes beyond screens, it’s about designing seamless, end-to-end service experiences. However, UX designers often face challenges when translating digital interactions into holistic service solutions that involve multiple teams, operational realities, and business constraints.This workshop is designed for UX professionals looking to elevate their prototyping and facilitation skills by working cross-functionally to quickly test and refine multi touchpoint innovative solutions.
Speaker
Alex Mejia
CX Manager at Alberta Blue Cross
With a background in customer experience, service design, and facilitation Alex has consistently focused on improving efficiencies and enhancing the customer experience in every company she's worked for. She thrives on finding innovative solutions to operational silos with a human-centred approach to drive adoption while aligning them to business objectives to get the stakeholder's buy-in.